However, if you're using an all-in-one computer, you'll need to connect the device to a USB port on the computer's monitor, as all-in-one computer's don't have a tower. For example, USB ports on computer monitors and keyboards often aren't recognized by your computer, and you need to connect the media player to a USB port on the computer's tower. Ensure that you're connecting the media player to a working USB port that's recognized by the computer.Try connecting the Philips GoGEAR media player to a different USB port in case the USB port you're currently using is disabled or defective.Having a large number of USB devices connected to your computer can use up all of the power allocated to USB ports without you actually using all of the USB ports. Try disconnecting USB devices you currently aren't using from your computer, restarting the computer and then connecting the GoGEAR to an available USB port to see if that fixes your issue.If the Philips GoGEAR media player is still having problems, following the instructions later in this article to restore the device to its factory settings. When the process is complete, you'll be instructed to disconnect the device. Follow the specific instructions that appear in the dialog box, as the instructions are slightly different depending on which GoGEAR model you have.Continue holding the 'Play' button down until the Repair Device dialog box on the screen displays a progress bar, meaning it's detected the device. Power down your Philips GoGEAR device, hold down the device's 'Play' button and then connect it to your computer using the USB cable that came with the device.Keep this dialog box open and don't close it. Click to highlight the 'GoGear Connect 3(SA3CNT)' choice and then click 'Continue.' The Repair Device dialog box appears on your screen with instructions for connecting your Philips GoGEAR media player for repair.Select 'Tools' from the Menu bar along the top of the program window and then select 'Repair My Philips Device.'.If you don't have the Philips Songbird software installed on your computer, you can download it here. Open the Philips Songbird software on your computer.

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